- Competitive rates
- Mechanical breakdown protection
- Rideshare coverage
- Below-average customer service
- No online claims filing
- Limited coverage options and discounts
- Must purchase a policy through an agent
- Only available in 11 states
Mercury Insurance Review Summary
Mercury Insurance is an average insurance company, earning a 3.7/5 rating from WalletHub and solid ratings from organizations like J.D. Power and the Better Business Bureau (BBB). Mercury offers insurance coverage for your car, home, business and more, but it’s only available in 11 states: Arizona, California, Florida, Georgia, Illinois, New Jersey, Nevada, New York, Oklahoma, Texas and Virginia. Still, Mercury ranks well among auto insurance providers in terms of price, according to WalletHub data. Mercury’s generous discounts make its policies even more affordable, too.
In the sections below, you can learn more about Mercury’s coverage options and discounts, as well as how they compare against other major auto insurers.
Summary: Mercury Scores by Review Category
|Mercury Quotes / Pricing||25/30|
|Customer Service & Reviews||15/30|
|Mercury Financial Stability||6/6|
|Mercury Claims Process||15/15|
|Mercury Types of Insurance and Additional Services Offered||5/5|
Now that you’re familiar with Mercury’s scores in each of our review categories, let’s see how the company compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
Category Rating: 80% (25 out of 30)
|Driver Profile||Average Quote|
|18-Year-Old||$127 per month|
|21-Year-Old||$87 per month|
|45-Year-Old||$50 per month|
|45-Year-Old with a Speeding Ticket||$65 per month|
|45-Year-Old with DUI||$81 per month|
|55-Year-Old||$49 per month|
|65-Year-Old||$52 per month|
Mercury received a score of 25/30 in the cost portion of this review, as its premiums rank in the second quartile among the cheapest major car insurance providers that WalletHub evaluated. Learn more about WalletHub’s Methodology.
Category Rating: 50% (15 out of 30)
- Reviews on WalletHub: 2.1/5
- J.D. Power: 4.1/5
- NAIC: 2.51
- BBB: A-
Mercury’s reputation for poor customer service lost the company points in this category. Mercury’s NAIC score is also 2.51, which means it has received more than twice as many customer complaints as its industry peers. Among Mercury’s online complaints are reports of delayed claims payments, unexpected claims denials, and unexplained premium increases.
Category Rating: 100% (6 out of 6)
- AM Best: A
- Moody’s: A2
Mercury Insurance is on solid financial footing, earning high ratings from the likes of Moody's and AM Best, two of the nation’s leading credit rating agencies for the insurance industry.
Category Rating: 60% (15 out of 15)
Mercury Insurance lets you file claims over the phone with its 24/7 claims support line (800-503-3724). Also, customers can file claims online and through the Mercury Insurance mobile app, so the company wins points in this category, per WalletHub’s grading criteria.
Category Rating: 100% (5 out of 5)
- Auto insurance
- Homeowners insurance
- Renters insurance
- Business insurance
- Commercial auto insurance
- Professional liability insurance
- Umbrella insurance
Mercury Insurance offers many types of coverage options, as well as discounts for bundling policies, so this is one area in which Mercury received the highest score possible. Mercury has policies for your home, business and more, but here we’ll focus on how Mercury measures up as a car insurance provider.
Mercury offers all the major auto insurance coverage options required by the states in which it operates: bodily injury liability, property damage liability, uninsured/underinsured motorist, collision, and comprehensive. The company also offers a variety of add-ons for enhanced protection while you’re on the road.
Supplemental Mercury Car Insurance Coverage Options:
- Emergency Road Service: Covers the cost of towing, jump-starts, tire changes, fuel delivery, winching, and locksmith services. Customers may use roadside assistance up to five times per policy period.
- Rental Reimbursement: Covers the cost of a rental car for up to 30 days while your vehicle is in the shop after an accident. Customers must have collision or comprehensive coverage to add this feature.
- Mechanical Protection: Covers the cost of mechanical repairs after your original vehicle warranty expires. This policy add-on also includes several other Mercury benefits at no extra cost, such as roadside assistance and trip interruption coverage.
While it may be tempting to load up on all supplemental options that are offered by Mercury, it’s important that you only add extra coverage that’s realistic for both your personal situation and your wallet. That goes for the specialty insurance policies Mercury offers, too.
Specialty Mercury Car Insurance Policies:
- Mercury Commercial Auto Insurance: Provides basic coverage for vehicles used for business, including pickups, flatbeds, box trucks, utility trucks, and more.
- Mercury RealDrive® Insurance: Covers the occasional driver looking for a pay-per-mile insurance option. Your auto policy premium is based on how much you drive – the less you drive, the lower your premium.
- Ride-Hailing: Extends your personal auto policy to protect you and your vehicle while you are driving for a ridesharing company. This coverage add-on costs as little as $0.90 a day.
The availability and details of these coverage options vary by state.
Category Rating: 20% (1 out of 5)
- Multi-policy discount
- Multi-vehicle discount
- Anti-theft discount
- Auto pay discount
- Pay in full discount
- E-sign discount
- Good student discount
- Good driver discount
- RealDrive® discount
- Educator discount
- MercuryGo discount
Mercury’s list of discounts isn’t as extensive as what many of its top competitors offer, so the company got a low score in this category. Also, not all of Mercury’s discounts are available in every state it serves.
Category Rating: 60% (3 out of 5)
You can find some, but not all, key information on the Mercury Insurance website quickly and easily, so it doesn’t get full points in the transparency department. Customers can’t purchase a policy online, either.
Mercury is an average insurance company, and it doesn’t stray far from the basics when it comes to coverage options, discounts or specialty auto insurance options. As a result, Mercury is best for low-maintenance drivers looking for standard coverage options at an affordable price. Drivers looking for the best customer care and claims processing services are better off shopping for car insurance elsewhere, as the company didn’t get top scores in those categories.
Mercury Car Insurance vs Competitors
|Average Premium*||$1,223 per year||$1,009 per year||$1,410 per year||$1,296 per year|
|Number of Car Insurance Discounts||9||16||16||13|
|Offers Home Insurance||Yes||Yes||Yes||Yes|
|Complaints Score (lower is best)||2.51||1.23||1.18||1.45|
*Complaints Score represents the company's overall NAIC rating. Car insurance-specific rating may differ.
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare. Learn more about how these rates were calculated in the methodology section below.
For more car insurance research, check out WalletHub’s Cheap Car Insurance Study. And if you have experience with Mercury that you think might help other consumers, you can also write a Mercury Insurance review.
In order to provide fair, helpful reviews of insurance companies such as Mercury that can lead consumers to the best insurance coverage for their needs, WalletHub rates each insurance company in seven major categories: Cost, Insurance Types, Customer Service & Reviews, Discounts, Claims, Financial Stability and Transparency. Below, you can find an overview of what each section in our scoring rubric entails.
- The “Cost” section includes information about how expensive the insurance policies are. Mercury’s average premiums and quartile rankings are based on data from California, the largest state Mercury operates in. Rate information is provided by Quadrant Information Services. Individual rates will be different.
- The “Insurance Types” section examines what types of insurance policies the company offers.
- The “Customer Service & Reviews” section measures the insurance company’s reputation as well user reviews and information from watchdog organizations.
- The “Discounts” section examines how many and what types of discounts the company offers. It also takes into consideration whether or not there are discounts for bundling policies.
- The “Claims” section examines the ways in which customers can make claims with the policy. It considers whether or not customers can make claims by phone or online, as well as whether or not the company has a 24/7 support line.
- The “Financial Stability” section considers the company’s status with credit rating agencies A.M. Best, S&P and Moody’s.
- The “Transparency” section measures how clearly the insurer discloses key information on its website.
The final score takes these seven categories into account and reflects how close an insurance company is to WalletHub’s definition of a 5-star insurer. For more information, please read WalletHub’s full insurance company methodology.