The American Express Concierge Service works as a virtual assistant, helping cardholders secure concert tickets, deliver flowers, make reservations, and much more. It is an exclusive benefit for the American Express Platinum card, the Centurion® Card from American Express, the Delta SkyMiles® Reserve American Express Card and the Hilton Honors American Express Card cardholders. You can contact the concierge service by phone at (800) 525-3355 or by sending an email.
There are no service charges for using the Amex concierge, as it's a complimentary benefit. Any purchases required to complete your request are charged to your credit card. Most cardholders report getting their requests completed within a couple of hours or days.
Here are some of the types of requests you can make:
- Restaurant reservations
- Concert, movies and events tickets
- Travel and tour bookings
- Gift shopping and delivery
- Help planning an event
- Research for special requests
- Help finding a doctor, lawyer, plumber, handyman, etc.
You'll likely have more success with some types of requests than others. According to cardholders, if you make a travel booking request, you'll generally just be referred to Amex Travel. On the other hand, cardholders have found great success when submitting requests for things like concert and event tickets. If given enough notice, the concierge can get tickets the second they go on sale. Even better, when the concierge secures tickets, you don't have to pay any Ticketmaster service fees.
American Express also states the concierge can be used for personalized gift-shopping. You can provide some basic information about the person you need a gift for, and they'll do the gifting for you. Requests you make through the concierge will never be shared with anyone, including any authorized users on your card, so you can rest assured no surprises will be ruined.
While there's not much information regarding the parameters of what requests you can and can't make, many cardholders said that it mostly depends on who your assigned concierge is from one request to the next. In general, the American Express concierge can be a valuable benefit for those who don't want to spend time making reservations or gift-shopping.