Leif Olson, Car Insurance Writer
@leif_olson_1
Liberty Mutual is decent at paying claims, compared to the average insurance company, scoring 866 out of 1,000 for its claims process in J.D. Power's latest claims satisfaction study. Liberty Mutual also earned an A from AM Best, indicating it has the ability to pay out claims.
How Liberty Mutual's Claims Process Compares to Competitors
| Company | Claims Satisfaction Score | AM Best Score |
| 866/1,000 | A | |
| 891/1,000 | A++ | |
| 878/1,000 | A | |
| 871/1,000 | A++ | |
| 870/1,000 | A+ |
Source: J.D. Power Claims Satisfaction Study (2023) and AM Best
It usually takes about 30 days for an insurer to pay out a claim, but the time frame may vary depending on the circumstances. To ensure that your claim is handled as quickly as possible, be responsive and detailed when answering any questions your insurance company might have. If your claim is taking too long, you can contact your insurer directly or go to your state's insurance regulator for help.
To learn more about the claims process, check out WalletHub's guide to car insurance claims and full review of Liberty Mutual.
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