Liberty Mutual Review Summary
Liberty Mutual is a pretty good insurance company, earning a 3.3/5 rating from WalletHub’s editors, a mixed bag of customer reviews, and solid scores from organizations such as J.D. Power and the Better Business Bureau (BBB). It is also quite popular, despite having a few shortcomings, ranking as the 6th largest personal auto insurance provider in the U.S., according to the Insurance Information Institute, as well as the third largest provider of commercial auto insurance. In addition to auto insurance, Liberty Mutual offers coverage for boats, ATVs and recreational vehicles, plus insurance policies for your home, pets, business and more.
In the sections below, you can learn more about Liberty Mutual’s coverage options, generous discounts, and notable limitations, as well as how the company compares against popular competitors.
Liberty Mutual Reviews and Ratings
- Reviews on WalletHub: 2.8/5
- J.D. Power: 4.1/5
- NAIC: 2.22
- BBB: A+
- A.M. Best: A
- S&P: A
- Moody’s: A2
Liberty Mutual is on solid financial footing with the nation’s leading credit rating agencies for the insurance industry, having earned an A (Excellent) rating from A.M. Best, as well as A ratings from Moody’s and S&P. The company was accredited by the BBB in 1931.
Many customer reviews highlight Liberty Mutual’s friendly customer service agents, but the company’s NAIC score is 2.22, which means it has received far more customer complaints than its industry peers. Customer complaints focus on delays and denials of claims as well as unsatisfactory settlement offers. The mixed bag of customer reviews lost Liberty Mutual points in this category.
Liberty Mutual Car Insurance Quotes
|Driver Profile||Average Quote|
|18-Year-Old||$175 / month|
|21-Year-Old||$105 / month|
|45-Year-Old||$73 / month|
|45-Year-Old with a Speeding Ticket||$111 / month|
|45-Year-Old with a DUI||$156 / month|
|55-Year-Old||$72 / month|
|65-Year-Old||$76 / month|
Liberty Mutual received a score of 10/30 in the cost portion of this review, as its premiums rank in the third quartile among the cheapest major car insurance providers that WalletHub evaluated. Learn more about WalletHub’s Methodology.
Types of Insurance Offered by Liberty Mutual
- Auto insurance
- Homeowners insurance
- Business insurance
- Commercial auto insurance
- Flood insurance
- Identity protection
- Life insurance
- Motorcycle insurance
- Personal articles insurance
- Renters insurance
- Umbrella insurance
- Workers compensation
Since Liberty Mutual offers several types of insurance options, as well as discounts for bundling policies, the company scored well in this category. Here, we’ll dig deeper into what sets Liberty Mutual apart as an auto insurance provider.
Liberty Mutual auto insurance offers all the standard coverage options: bodily injury liability, property damage liability, uninsured/underinsured motorist, collision, and comprehensive, for example. There are also supplemental and specialty insurance options for when you need even more protection while you’re on the road.
Supplemental & Specialty Car Insurance Options From Liberty Mutual:
- Emergency 24-Hour Road Service: Pays for the cost of certain emergency roadside services, including towing, mechanical repair, fuel delivery, jump-starts, tire repairs, and locksmith services.
- Car Rental Reimbursement: Covers rental costs while your car is in the repair shop due to an accident.
- Liberty Mutual Claims Valet Services: A valet will arrive with your rental and take your car to the shop.
- Liberty Mutual Antique & Classic Car Insurance: Covers vintage, antique and collector vehicles. This extra feature requires an underlying Liberty Mutual auto insurance policy, and it isn’t available in every state.
- Liberty Mutual Commercial Auto Insurance: Coverage for business owners and their employees, with policies for everything from single vehicles to large fleets of trucks. A Managing Vital Driving Performance (MVDP) device that monitors telematic data is also available for larger commercial customers.
Liberty Mutual also offers insurance policies for recreational vehicles, motorcycles, ATVs, and boats/watercraft. While it may be tempting to load up on all of Liberty Mutual’s supplemental coverage options, be sure to only sign up for protection that realistically meets your needs and budget. Also, the availability and price of these coverage options vary by state.
Liberty Mutual Discounts
- Multi-policy discount
- Multi-vehicle discount
- Homeowners discount
- Military discount
- Early shopper discount
- Good student discount
- Student-Away-at-School discount
- Advanced safety features discount
- Alternative energy discount
- Anti-theft device discount
- Accident-free discount
- Violation-free discount
- RightTrack discount
- Preferred payment discount
- Pay-in-Full discount
- Online purchase discount
- Paperless policy discount
- Claims-free discount
Liberty Mutual offers lots of discount options, so it got the highest score possible in that category. However, the availability and eligibility criteria for auto insurance discounts vary by state.
Liberty Mutual Claims
You can file or manage a claim any time online or with the Liberty Mutual mobile app. There’s also a 24/7 claims support department you can call at 800-2CLAIMS (800-225-2467). Liberty Mutual’s accessibility has earned it the highest score possible in this category, per WalletHub’s grading criteria.
Liberty Mutual Transparency
You can find key information on the Liberty Mutual website quickly and easily, so it gets full marks in the transparency department. You can also call a live agent at 800-290-8206 to get more information. Agents are available Monday-Friday from 8 a.m. to 10 p.m. EST, Saturday from 8 a.m. to 8 p.m. EST, and Sunday from 11 a.m. to 5 p.m. EST.
Liberty Mutual is a pretty good insurance company overall, scoring well when it comes to the types of policy options and number of discounts available, as well as for its claims handling process. The company does have some problems in the customer service department, earning a below-average NAIC score and lots of customer complaints online. But despite this drawback, Liberty Mutual deserves consideration from every auto insurance shopper looking for an affordable policy with great coverage options.
Summary: Liberty Mutual Scores by Review Category
|Customer Service & Reviews||15/30|
|Types of Insurance and Additional Service Offered||5/5|
Now that you’re familiar with how Liberty Mutual scores in each of our review categories, let’s see how it compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
Liberty Mutual Car Insurance vs Competitors
|Insurer||Liberty Mutual||Geico||Allstate||State Farm|
|Average Annual Premium*||$1,277||$1,060||$1,433||$1,337|
|Number of Car Insurance Discounts||17||16||11||11|
|Offers Home Insurance||Yes||Yes||Yes||Yes|
|Complaints Score (lower is best)||3.56||1.34||2.02||1.28|
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare. Learn more about how these rates were calculated in the methodology section below.
For more car insurance research, check out WalletHub’s Cheap Car Insurance Study. And if you have experience with Liberty Mutual that you think might help other consumers, you can also write a Liberty Mutual insurance review.
In order to provide fair, helpful reviews of insurance companies such as Liberty Mutual that can lead consumers to the best insurance coverage for their needs, WalletHub rates each insurance company in seven major categories: Cost, Insurance Types, Customer Service & Reviews, Discounts, Claims, Financial Stability and Transparency. Below, you can find an overview of what each section in our scoring rubric entails.
- The “Cost” section includes information about how expensive the insurance policies are. Liberty Mutual’s average premiums and quartile rankings are based on data from California, the largest state Liberty Mutual operates in. Rate information is provided by Quadrant Information Services. Individual rates will be different.
- The “Insurance Types” section examines what types of insurance policies the company offers.
- The “Customer Service & Reviews” section measures the insurance company’s reputation as well user reviews and information from watchdog organizations.
- The “Discounts” section examines how many and what types of discounts the company offers. It also takes into consideration whether or not there are discounts for bundling policies.
- The “Claims” section examines the ways in which customers can make claims with the policy. It considers whether or not customers can make claims by phone or online, as well as whether or not the company has a 24/7 support line.
- The “Financial Stability” section considers the company’s status with credit rating agencies A.M. Best, S&P and Moody’s.
- The “Transparency” section measures how clearly the insurer discloses key information on its website.
The final score takes these seven categories into account and reflects how close an insurance company is to WalletHub’s definition of a 5-star insurer. For more information, please read WalletHub’s full insurance company methodology.