Liberty Mutual Review

Yes, Liberty Mutual insurance rates are competitive for certain drivers, including teenagers, and college students. Liberty Mutual car insurance customers pay an average of $1,090 per year, which is more than the national average of $671 per year. Liberty Mutual's car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote, as does your eligibility for discounts.

Liberty Mutual Car Insurance Rates vs. Popular Competitors

Note: Rates are an approximation based on a 45-year-old driver in California. Actual rates will vary. For more information, check out the methodology section of our Liberty Mutual car insurance review.

Other Factors That Make Liberty Mutual Insurance Competitive

• Liberty Mutual offers 13 auto insurance discounts.
• Liberty Mutual offers 37 different types of insurance.
• Liberty Mutual customer service representatives are available 24/7.

To learn more, read WalletHub's complete review of Liberty Mutual.

Liberty Mutual is rated 3.3 out of 5 by WalletHub's editors, based on factors such as customer reviews and watchdog-group ratings. For example, Liberty Mutual has a rating of 2.22 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

Liberty Mutual Insurance Ratings

• WalletHub Editors: 3.3
• A.M. Best: A
• J.D. Power: 4.1
• NAIC: 2.22
• BBB: A+
• Standard & Poor's: A
• Moody's: A2
• Average User Rating on WalletHub: 2.4/5

To learn more, check out WalletHub's complete Liberty Mutual car insurance review.

Liberty Mutual is so cheap because the company offers a wide variety of discounts and is the sixth largest insurer by market share, which helps Liberty Mutual keep prices competitive. A minimum coverage policy from Liberty Mutual costs an average of $73 per month, and Liberty Mutual premiums can be made even cheaper by taking advantage of discounts such as safety features discounts and accident-Free Discount. Plus, Liberty Mutual rewards customer loyalty with discounts for insuring more than one car and bundling multiple policies, such as home and auto.

Average Monthly Rates for Liberty Mutual vs. Top Competitors

Note: Premiums are representative of a 45-year-old good driver in CA; individual premiums will vary.

Liberty Mutual is especially cheap for young drivers in particular. That's because Liberty Mutual has special savings opportunities for drivers in this category, such as discounts for students who maintain at least a 3.0 GPA.

Your final premium is based on a variety of factors, though, such as your driving record, insurance history, and more. Every insurance company determines their rates differently, so even though Liberty Mutual is among the cheapest car insurance companies, the only way to confirm you've found the lowest price is to compare quotes from multiple companies.

To learn more, check out WalletHub's review of Liberty Mutual and see Liberty Mutual's full profile.

To file a complaint about Liberty Mutual, go online and submit your issue to the Better Business Bureau as well as your state's insurance regulator, then write a review of Liberty Mutual on WalletHub. This will either allow Liberty Mutual to fix their mistake or it will warn other consumers of potential problems with Liberty Mutual's service.

How to File a Complaint About Liberty Mutual

1. File a complaint with the Better Business Bureau (BBB). Use the Bureau's online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Liberty Mutual or if they fail to respond.
2. Submit a formal complain to your state's insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
3. Write a review on WalletHub. Liberty Mutual customers can voice their opinion by going to Liberty Mutual's profile on WalletHub and clicking "Write a Review". At the very least, this will help other consumers thinking about doing business with the company.
   

What You Need to File a Complaint About Liberty Mutual With Regulators

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

So, if you're disappointed with any element of Liberty Mutual's service, you can rest easy knowing that you have several options for filing a complaint.

The main Liberty Mutual NAIC number is 23043. Liberty Mutual's NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Liberty Mutual's NAIC number, anyone can learn more about the company's financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Liberty Mutual's NAIC number to report fraud or file an insurance claim, as well.

Although the main Liberty Mutual NAIC number is 23043, the NAIC has assigned a separate code for each of Liberty Mutual's affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Liberty Mutual insurance card. 

Liberty Mutual NAIC Numbers

Liberty Mutual's NAIC number is not the same thing as the three-digit code assigned by each state's department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

Yes, Liberty Mutual has a grace period of 10 to 14 business days for payments, with specific timeframes varying based on state law. During the grace period, policyholders can pay their past-due premium in order to avoid a lapse in coverage. If the grace period ends without the necessary payment being made, Liberty Mutual will cancel the policy. And even if the policyholder pays the balance within the grace period, Liberty Mutual will still charge them a $15 late fee after the fifth day, although it may be waived for some customers.

If you have autopay set up but don't have sufficient funds to make a payment, Liberty Mutual allows you to delay the automatic payment for up to seven days. However, this is separate from the grace period. After seven days, you will be automatically charged, and if you cannot pay the owed amount, Liberty Mutual will send you a notice of cancellation.

When Liberty Mutual sends a notice of cancellation, it will include the final date that they will accept full payment before your coverage lapses. Since almost every state requires you to have car insurance, a lapse in coverage could lead to serious consequences, including fines and even a license suspension if you're caught driving. Additionally, a lapse in coverage designates you as a high-risk driver and can make car insurance more expensive in the future, so it's important that you pay your car insurance premium prior to the final cancellation date.

Liberty Mutual insurance rates go up by an average of 69% after an accident. Drivers who have Liberty Mutual accident forgiveness will not see their car insurance rates go up at all after their first accident in 5 years, however. Even if the accident can't be forgiven, it will only affect your insurance rate for 3-5 years, depending on your state.

The exact amount that premiums go up after an accident depends on a few factors, including who was at fault, how much damage was caused, and the policyholder's driving and claims history. In general, at-fault accidents or severe accidents that lead to expensive insurance claims increase rates more than minor or not-at-fault wrecks. Repeat offenders also see relatively large rate hikes.

To learn more, check out WalletHub's complete review of Liberty Mutual car insurance, as well as our guide to accident forgiveness.

Liberty Mutual is owned by Liberty Mutual policyholders, since it is a mutual insurance company and its shares are not available to investors on the public market. Among the 10 largest car insurance companies in the U.S., four are mutual insurance companies.

For more information, check out WalletHub's full Liberty Mutual review.

To cancel Liberty Mutual insurance, the policyholder contact their agent directly call a representative at 1-800-290-8711. You will need to provide basic information about yourself, your Liberty Mutual policy number, and the date you would like your policy to end. Liberty Mutual may also ask for the details of your new car insurance policy to verify you won't be driving without insurance. If you've already paid your premium for the policy period in full, Liberty Mutual will refund the unused portion, minus any cancellation fees.

How to Cancel Liberty Mutual Insurance Policies

• Cancel by phone by calling your agent or 1-800-290-8711
• Cancel my mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: Liberty Mutual Insurance / 175 Berkeley Street / Boston, Massachusetts, 021116
• Cancel in person by visiting your nearest Liberty Mutual insurance office and speaking with an agent
• Pay the cancellation fee. Liberty Mutual states that possible fees vary by state, so the best way to know how much it might cost to cancel your policy is to reach out to a representative.

It's important to remember that you don't need to cancel your policy just because you're going through some life changes. For example, you should have Liberty Mutual update your mailing address or vehicle information if you're moving or buying a new car.

In addition, if you're canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.

To learn more, check out reviews and other information about Liberty Mutual on WalletHub.

Liberty Mutual is so expensive because of agent commissions and rising costs overall for insurance companies. At $879 per year, the average Liberty Mutual car insurance policy is more expensive than the national average of $720 for a policy with minimum coverage.

Liberty Mutual insurance is even more expensive for drivers with certain characteristics, including young drivers and drivers who have recently caused an accident. For example, teenagers pay an average of $2,412 for Liberty Mutual insurance, compared to $891 for older drivers. Additionally, drivers who have recently had an at-fault accident pay an average of $1,488 for Liberty Mutual coverage, which is 69% more than drivers with a clean record.

Factors That Can Make Liberty Mutual Insurance More Expensive

• Commissions for agents
• Rising costs overall for insurance companies
• Being a young or inexperienced driver
• Purchasing a full coverage policy versus minimum coverage
• Causing an accident or being convicted of a moving violation
• Living in a high-risk ZIP code
• Driving an expensive vehicle
• Having a poor credit-based insurance score

If you're struggling to afford your Liberty Mutual policy, there are ways for you to lower your rate. For example, you can take advantage of Liberty Mutual discounts or reduce your coverage. In some cases, it might be better to switch insurers altogether. It's usually a good idea to compare quotes from at least three different insurers to see if you can find a better deal elsewhere. Each insurer uses its own algorithm to calculate premiums, so even if Liberty Mutual is charging you a high premium, you may be able to find a cheaper policy with another insurer.

To learn more, check out WalletHub's Liberty Mutual insurance review.