Leif Olson, Car Insurance Writer
@leif_olson_1
Liberty Mutual is pretty good at paying claims, as it scored 870 out of 1,000 in J.D. Power’s most recent U.S. Auto Claims Satisfaction Study. The average car insurance company received a score of 873 out of 1,000 points in the study.
How Liberty Mutual’s Claims Process Compares to Competitors
| Company | Claims Satisfaction Score |
| 870/1000 | |
| 882/1000 | |
| 882/1000 | |
| 874/1000 | |
| 861/1000 |
Source: J.D. Power Claims Satisfaction Survey, 2022
It takes about 30 days, on average, for an insurer to pay out a claim, but this may vary depending on the circumstances. To ensure that your claim is handled as quickly as possible, be responsive and detailed when answering any questions your insurance company might have. If your claim is taking too long, you can contact your insurer directly or go to your state’s insurance regulator for help.
To learn more about the claims process, check out WalletHub’s guide to car insurance claims.
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