THE VERDICT
Travelers is better than Erie overall, per WalletHub’s grading criteria. Travelers received 4.2 out of 5 stars from WalletHub editors, whereas Erie received 3.4 out of 5 stars. You can find more details below about how Travelers and Erie stack up against one another.
Compare Travelers vs. Erie
- Types of Insurance: Travelers beats Erie
- Cost: Travelers beats Erie
- Discounts: Travelers beats Erie
- NAIC Rating: Travelers beats Erie
- J.D. Power Rating: Erie beats Travelers
- Market Share: Travelers beats Erie
Travelers beats Erie in terms of available discounts and offers its customers a higher variety of insurance types. Additionally, Travelers is a larger insurer by market share, which means it has more resources.
Customers who value cost over other factors should not rule out Erie, since it’s generally cheaper than Travelers. For instance, a minimum-coverage policy for a good driver in New York costs an average of
$2,626 per year from Travelers and
$2,593 per year from Erie. But despite its more expensive premiums, Travelers is a better choice overall, since it has a lower number of customer complaints.
Travelers vs. Erie: Customer Satisfaction Ratings
| Source |
Travelers |
Erie |
| NAIC Complaint Index |
0.16 |
0.70 |
| J.D. Power Rating (Customer Satisfaction) |
3.1/5 |
3.5/5 |
| J.D. Power Rating (Claim Satisfaction) |
4.3/5 |
4.5/5 |
| WalletHub Editor's Rating |
4.2/5 |
3.4/5 |
| User Rating on WalletHub |
1.4/5 |
3.0/5 |
The NAIC calculates its Complaint Index score by dividing a company’s number of complaints by its share of market premiums. If that score is higher than the national average of 1.00, the company has received more complaints than normal for an insurance company of its size. WalletHub and J.D. Power use standard 5-star rating scales.
To learn more about what sets these two insurance providers apart, check out WalletHub’s full
Travelers and
Erie reviews.
