USAA Insurance vs. American Family Insurance

The USAA phone number is (800) 531-8722 for customer service, and customer service representatives are available Monday to Friday, 6 AM to 10 PM, and Saturday, 8 AM to 8 PM CT. You can also contact USAA by logging on to your USAA online account, mailing a written request, or visiting a local agent. 

How to Contact USAA

• Call (800) 531-8722 to speak with a customer service representative
• Go to USAA's website and use the chat function
• Mail your request to USAA at USAA / 9800 Fredericksburg Rd. / San Antonio, TX 78288
• Visit an USAA agent in person if there is one nearby

Exactly what you're looking to do will determine the best way to contact USAA. For instance, to file a claim, you can file online or through the USAA mobile app. However, to cancel your policy with USAA, you will most likely need to call (800) 531-8722.

USAA Phone Numbers

To learn more, check out WalletHub's full review of USAA.

USAA roadside assistance is worth it for drivers who are looking for basic coverage at a low price. USAA customers can purchase roadside assistance as a policy add-on for $12 to $20 per year in order to get coverage for things like towing, gas delivery, and flat-tire changes.

USAA roadside assistance members can request service online or call 800-531-8555.

What USAA Roadside Assistance Covers

• Towing to the nearest repair facility
• Locksmith services for lost keys or keys locked in the vehicle
• Gas delivery
• Jump starting a battery
• Changing a flat tire

USAA Roadside Assistance vs. Popular Competitors

Other Key Things to Know About USAA Roadside Assistance

It's worth noting that USAA roadside assistance does not include battery replacement and only offers extraction if your car is stuck on or near a public road. Additionally, drivers will need to pay out of pocket for a new key or for the gas itself in the event of a lockout or refueling service call.

Since USAA roadside assistance is fairly basic compared to the roadside assistance offered by most auto clubs, it might not be worth it for drivers who want robust coverage and extra perks. Plus, if you are not already a USAA member, you'll need to qualify in order to get USAA car insurance with roadside assistance.

USAA Roadside Assistance Reviews

USAA roadside assistance ranks 13th out of 22 companies in WalletHub's analysis of the best roadside assistance providers. Despite its low cost, USAA roadside assistance offers only average coverage and does not allow customers to choose between multiple levels of coverage. Major insurance companies that rank above USAA include Travelers, Nationwide, and Progressive, since they offer more coverage options than USAA.

WalletHub's USAA Car Insurance Review gave USAA 3.3 out of 5 stars, noting its low prices and many discounts. However, USAA's customer service has received many complaints. This dissatisfaction extends to USAA's roadside assistance, according to customer reviews. Several drivers have noted long wait times and difficulty getting in touch with a representative.

How to Decide if USAA Roadside Assistance Is Worth It

Your driving habits and budget are the most important factors when deciding if it's worth purchasing roadside assistance through USAA. If you have a long commute or frequently take road trips far from home, USAA might not provide enough coverage for you. On the other hand, drivers who do not anticipate needing winching or long-distance towing will find USAA to be a budget-friendly choice.

If USAA roadside assistance does not offer enough coverage for your specific needs, it's a good time to compare quotes and see if it's worth switching car insurance providers. Otherwise, you can always maintain your USAA policy and purchase roadside assistance from an auto club like Better World Club or Good Sam. Auto clubs are generally more expensive than USAA but provide more coverage along with added discounts and perks.  

The American Family phone number is 1 (800) 692-6326 for customer service, and customer service representatives are available Monday to Friday, 8 AM – 8 PM CT. You can also contact American Family by going to American Family's website and starting an online chat, emailing customer service, or visiting a local branch.

How to Contact American Family

• Call 1 (800) 692-6326 to speak with a customer service representative
• Go to American Family's website and use the chat function
• Mail your request to American Family at 6000 American Parkway / Madison, WI 53783
• Speak with an American Family agent in person if there is one nearby

Exactly what you're looking to do will determine the best way to contact American Family. For instance, to file a claim, you can file online, over the phone, or through the AmFam mobile app. However, to cancel your policy with American Family, you will most likely need to call 1 (800) 692-6326.

To learn more, check out WalletHub's full review of American Family.

Yes, USAA offers discounts on rental cars from Enterprise, Avis, Budget and Hertz Car Rental. The exact amount of a USAA rental car discount depends on factors such as the type of car and the length of the rental period, but USAA customers can save up to 25%. In order to get a discount, you will need to provide the rental car company with your USAA policy number.

USAA Rental Car Discounts 

Can I Use USAA's Insurance for My Rental Car?

If you have liability, comprehensive, or collision coverage on your USAA policy, they will transfer to your rental car. Your rental car will have the same coverage limits as your personal car. As long as the car you're renting is of similar value to your own, you can probably skip the rental company's coverage. You'll also want to pass on rental insurance at the counter if you plan to use a credit card as secondary coverage.

Yes, American Family has glass coverage for customers with comprehensive insurance. American Family customers can file a glass claim under their comprehensive coverage if their windshield was damaged due to something besides an accident, such as an animal, a weather event, or vandalism. If the windshield was damaged in a crash, drivers can file a claim with their collision insurance if they were at fault or with the at-fault driver's liability coverage.

Fixing a cracked or chipped windshield is important for safety reasons, since damaged windshields can obstruct a driver's vision and weaken the car's frame. But if the damage is minor, you might be able to have your windshield repaired rather than replaced. A general rule of thumb is that windshields can be repaired if there is a chip smaller than a quarter or a crack smaller than a dollar bill.

To encourage customers to drive safely, American Family waives the comprehensive deductible for windshield repairs. Several states also have specific laws about car insurance deductibles for windshield repairs and replacement.

State Laws on Deductibles for Glass Coverage

• Florida, Kentucky, and South Carolina require companies to waive the deductible for both windshield repair and replacement.

• Kentucky and South Carolina require companies to waive the deductible for all auto glass that you can see out of, not just the windshield.

• Arizona, Connecticut, Massachusetts, Minnesota, and New York require insurers to offer customers the option of a $0 glass deductible plan. This option is often referred to as full glass coverage.

If you don't live in one of these states, you will likely have to pay your comprehensive deductible in order for your windshield to be completely replaced. You can check with American Family if you're unclear about your policy details or your state's laws. For more information, check out WalletHub's guides to comprehensive and windshield insurance.

Yes, USAA does offer free towing for customers who have the company's roadside assistance coverage. USAA roadside assistance is provided by Agero, generally costs $20 per year and includes towing services to the nearest repair facility. USAA customers can request roadside assistance online, or they can call 800-531-8555.

USAA Roadside Assistance and Towing Coverage

• Towing services to the nearest repair facility
• Flat-tire changes
• Jump starts
• Gasoline delivery
• Lockout services

While USAA's roadside assistance covers towing and other services, it doesn't cover the cost of repair parts, replacement keys, or major fixes due to things like engine failure or structural damage. You should also be aware that USAA's towing services do not apply if you need winching (extrication from mud, snow, ice), and you can't get services at an off-road location (only on or near public roads).

Yes, USAA offers rental car insurance. If you already have a personal auto policy with USAA that includes liability, comprehensive, and collision coverage, this insurance will likely extend to cover your rental car. If you only have liability insurance with USAA, physical damage to the rental vehicle will not be covered.

You can talk to a USAA customer service representative at 1 (800) 531-8722 to see if your personal policy will extend to your rental car. If you do not have sufficient coverage through USAA to cover your rental car, you can purchase insurance from your rental car company, or see if it is offered by your credit card company.

USAA Rental Car Coverage

Liability Insurance. USAA liability insurance will usually extend to your rental as long as you are driving in the U.S. Your personal liability insurance will pay for others' medical expenses and repairs to others' property resulting from an accident you caused in your rental vehicle.

Collision and Comprehensive Insurance. If you have collision and comprehensive insurance with USAA, this will typically cover any damage that occurs to the rental vehicle itself during your rental period. However, your USAA collision and comprehensive coverage limits may not be high enough if you are renting a car with a much higher value than your personal vehicle and the car gets totaled.

Personal Injury Protection or MedPay. If you have personal injury protection (PIP) or MedPay through your personal auto policy, medical expenses for you and your passengers will be covered even after a rental car accident. If you do not have either type of coverage, you can purchase personal accident insurance through the rental car company.

USAA also offers rental car reimbursement coverage, which helps pay for the cost of a rental car while your personal vehicle is being repaired for a covered claim. If you add rental reimbursement to your policy, USAA will pay dependent on the rental vehicle toward the cost of your rental, up to 30 days or $900 per claim. You select specific rental car reimbursement limits when you purchase the add-on. For example, if you choose $25 per day/$600 per loss as your rental reimbursement limits, USAA will pay up to $25 per day, but no more than $600 per claim for your rental. You're covered for a rental when your vehicle repairs are started, or immediately if your vehicle isn't drivable. 

To learn more, check out reviews of USAA on WalletHub, as well as our guide to rental car insurance.

Yes, USAA does offer a type of gap insurance called Total Loss Protection, which is only available to USAA customers who get a car loan through USAA. Total loss protection helps cover the difference between a totaled car's actual cash value and the policyholder's loan or lease balance.

Key Things to Know About USAA Total Loss Protection

• USAA Total Loss Protection costs $20 per six-month policy.
• USAA Total Loss Protection loan/lease coverage may pay for your deductible.
• Total loss protection is usually a better investment than purchasing gap insurance from a dealership, where the cost is often rolled into your loan and charged interest.
• Fault is not a factor in Total Loss Protection, or gap insurance payouts.

For more information, check out WalletHub's complete guide to gap insurance.

No, USAA does not offer temporary car insurance. The only way to get short-term car insurance from USAA, or any other reputable insurer, is to purchase a six or 12-month policy and cancel when you no longer need it. If you decide to terminate your USAA car insurance policy early, you will not be charged any cancellation fees. You may also be able to get a refund for any unused coverage time you've prepaid for.

One USAA alternative to temporary car insurance is a non-owner policy, which is available to drivers who do not own or have regular access to a vehicle. Non-owner car insurance is cheaper than a standard auto policy, since you are not covering a specific vehicle. If you rent or borrow vehicles often but don't own a car yourself, then USAA's non-owner car insurance is an affordable option. 

Yes, USAA will pay for windshield replacement or repair services for customers who have comprehensive coverage. USAA waives the comprehensive deductible for windshield repairs, though customers will still need to pay their deductible for full replacement unless their policy or state law says otherwise.

How USAA Windshield Replacement Works Depending on State

If you live in Florida, Kentucky, or South Carolina, you will not need to pay your deductible for windshield replacement or repairs. Additionally, insurance companies in Arizona, Connecticut, Massachusetts, Minnesota, and New York must offer a "full glass coverage" policy that allows customers to choose a $0 deductible for glass repairs.

On the other hand, if the windshield was damaged in an accident and the policyholder was at-fault, USAA customers can file a collision claim, though their exact policy details will determine if they need to pay a collision deductible. And if the policyholder was not at-fault, the at-fault driver's liability insurance should cover the damage without a deductible.

If you're not sure whether you will need to pay a deductible for windshield replacement, you can check your policy details or call USAA's customer service line at 1 (210) 498-2722. To file a claim for windshield repair or replacement, you can use USAA's online portal.