What is the USAA phone number?
How to Contact USAA
- Call (800) 531-8722 to speak with a customer service representative
- Go to USAA's website and use the chat...
THE VERDICT
American Family is a better insurance company than USAA, per WalletHub’s grading criteria. American Family beats USAA when it comes to transparency, discounts offered, its claims process, and it also 24/7 live customer support, while USAA does not. The two companies are comparable when it comes to the types of insurance options available, too, but USAA bests American Family in terms of customer reviews and cost. The average American Family car insurance premium is $1,290 per year for a good driver in Illinois, while the average USAA car insurance premium is $982 per year.
USAA is available to customers in every state and Washington D.C., while American Family Insurance is only available in 19 states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, and Wisconsin. However, American Family policies aren’t limited to members of the military community, like USAA insurance plans are.
Source | USAA | American Family |
NAIC Complaint Index | 2.27 | 0.43 |
J.D. Power Rating (Customer Satisfaction) | 4.4/5 | 4.2/5 |
J.D. Power Rating (Claim Satisfaction) | 4.5/5 | 4.4/5 |
WalletHub Editor's Rating | 3.5/5 | 4.3/5 |
WalletHub User's Rating | 2.7/5 | 3.4/5 |
USAA Insurance | American Family Insurance | ||
![]() | ![]() | ||
Rating | |||
Complaint Index | Complaint Index | Complaint Index | |
2.27 | 0.43 | ||
Number of Discounts | Number of Discounts | Number of Discounts | |
1 | 18 | ||
Geographical Coverage | Geographical Coverage | Geographical Coverage | |
50 States + DC | 17 States + DC | ||
Pros | Pros | Pros | |
|
| ||
Cons | Cons | Cons | |
|
| ||
Overall Winner | |||
![]() USAA Insurance |
USAA Insurance | American Family Insurance |
Men | |
CHEAPER | |
Women | |
CHEAPER | |
Young Driver | |
CHEAPER | |
Adult Driver | |
CHEAPER | |
Senior Driver | |
CHEAPER | |
Good Driver | |
CHEAPER |
USAA Insurance | American Family Insurance |
Auto pay | |
Auto safety equipment | |
Defensive Driver | |
Early bird | |
Generational | |
Good Driver | |
Good Student | |
Low-Mileage | |
Loyalty | |
Multiple Policies | |
Multiple Vehicles | |
Paperless | |
Pay in Full | |
Safe driving program | |
Steer Into Savings | |
Student Away at School | |
Teen Safe Driver | |
Young volunteer | |
USAA Insurance | American Family Insurance |
Annuities | |
Boat Insurance | |
Business Insurance | |
Car Insurance | |
Commercial Auto | |
Credit Insurance | |
Cyber Risk | |
Flood Insurance | |
Health Insurance | |
Home Insurance | |
Identity Theft Insurance | |
Life Insurance | |
Long-Term Care Insurance | |
Motorcycle Insurance | |
Personal Articles | |
Pet Insurance | |
Professional Liability Insurance | |
Renters Insurance | |
Travel Insurance | |
Umbrella Insurance | |
Workers Compensation | |
How to Contact USAA
What USAA Roadside Assistance Covers
USAA Roadside Assistance...
How to Contact American Family
Yes, USAA offers discounts of up to 25% on rental cars from participating Enterprise, Hertz, Budget, and Avis locations, and you can save even more by prepaying for your rental through USAA. The discount applies to time and mileage charges for the rental only, rather than any insurance or additional products you purchase. Some vehicles are also excluded from the discount.
To get the USAA car rental discount, you will need to use your USAA discount...
Yes, American Family has glass coverage for customers with comprehensive insurance. American Family customers can file a glass claim under their comprehensive coverage if their windshield was damaged due to something besides an accident, such as an animal, a weather event, or vandalism. If the windshield was damaged in a crash, drivers can file a claim with their collision insurance if they were at fault or with the at-fault driver's liability coverage.
Fixing a cracked or chipped windshield is...
Yes, USAA has free towing for customers with their roadside assistance coverage. USAA roadside assistance is provided by Cross Country Motor Club, generally costs between $12 and $20 per year and includes free towing up to 50 miles. USAA customers can request roadside assistance online, or they can call 800-531-8555.
USAA Roadside Assistance Covers:
...
You can talk to a USAA customer service representative at 1 (800) 531-8722 to see if your personal policy will extend to your rental car. If you do...
No, USAA does not offer gap insurance, but you can find affordable gap policies from many other major insurance companies. Gap insurance is a specialty type of coverage that pays the difference between your car's actual cash value and your loan or lease balance if the vehicle is stolen or totaled. You may be required to carry gap coverage if your vehicle is financed.
Popular Gap Insurance Providers
No, USAA does not offer temporary car insurance. The only way to get short-term car insurance from USAA, or any other reputable insurer, is to purchase a six-month or 12-month policy and cancel when you no longer need it. If you decide to terminate your USAA car insurance policy early, you will not be charged any cancellation fees. You may also be able to get a refund for any unused coverage time you've prepaid for.
...
Yes, USAA will pay for windshield replacement or repair services for customers who have comprehensive coverage. USAA waives the comprehensive deductible for windshield repairs, though customers will still need to pay their deductible for full replacement unless their policy or a state law says otherwise.
If you live in Florida, Kentucky, or South Carolina, you will not need to pay your deductible for windshield replacement or repairs. Additionally, insurance companies in Arizona, Connecticut, Massachusetts, Minnesota...
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