Pros
- Competitive rates
- Convenient price comparison tools
- Discounts & deductible savings for safe drivers
- Accident forgiveness
Cons
- No policy discounts for safety equipment
- Relatively poor customer service
Progressive Review Summary
Progressive is a very good insurance company overall, earning a 3.1/5 rating from WalletHub editors and great scores from organizations such as the Better Business Bureau and J.D. Power.
In the sections below, you can learn more about Progressive’s insurance offerings, how the company fares against top competitors, and what it can do better for customers.
Summary: Progressive Scores by Review Category
| Category | Score |
|---|---|
| Progressive Quotes / Pricing | 10/30 |
| Customer Service & Reviews | 12.5/30 |
| Progressive Financial Stability | 10/10 |
| Progressive Claims Process | 15/15 |
| Progressive Types of Insurance and Additional Services Offered | 5/5 |
| Progressive Discounts | 3/5 |
| Progressive Transparency | 5/5 |
| OVERALL | 62.5/100 |
Now that you’re familiar with how Progressive scores in each of our review categories, let’s see how it compares to top competitors in a handful of key areas. Hopefully, this will help you find the best insurance company for your needs.
Progressive Car Insurance Pricing
Category Rating: 34% (10 out of 30)
Progressive offers two pricing tools to help auto insurance shoppers find the best rates online.
- Progressive’s Name Your Price® Tool allows you to input your preferred rate and then receive a range of options that fit your budget.
- Progressive’s Price Compare Tool allows you to easily compare Progressive’s quotes against those from other major auto insurance providers.
Auto policies from Progressive rank in the third quartile among the cheapest that WalletHub evaluated. The company received a score of 10/30 in the cost portion of this review. Learn more about WalletHub’s Methodology.
Progressive Customer Service & Reviews
Category Rating: 42% (12.5 out of 30)
- Reviews on WalletHub: 2.4/5
- J.D. Power: 3.1/5
- BBB: A+
- NAIC: 1.52
Progressive’s customer reviews on WalletHub are a mixed bag of positive and negative comments, and its NAIC score reflects a higher-than-average number of consumer complaints. Many of the negative customer reviews about Progressive focus on unexplained premium increases, delays in payments and unsatisfactory settlements. Progressive’s reputation for poor customer service lost the company points in this category.
Progressive’s Financial Stability
Category Rating: 100% (10 out of 10)
- Standard & Poor’s: AA
- Moody’s: Aa2
- AM Best: A+
Progressive is on great financial footing, earning an A+ rating from AM Best, one of the leading credit rating agencies for the insurance industry. Progressive has also earned an AA rating from Standard & Poor’s plus an Aa2 from Moody’s. Such good ratings from these companies mean that Progressive is very strong financially and has the capability to pay out claims.
Progressive Insurance Claims
Category Rating: 100% (15 out of 15)
With Progressive, you can file a claim any time online or via the Progressive mobile app, and there’s 24/7 claims support available by phone. Progressive’s accessibility has earned it full marks in this category, per WalletHub’s grading criteria.
Learn more about Progressive's claims process.
Progressive’s Types of Insurance
Category Rating: 100% (5 out of 5)
- Auto insurance
- Autocycle insurance
- Boat insurance
- Business owners policy
- Compact tractors
- Commercial auto insurance
- Classic car insurance
- Electric bicycles
- General liability insurance
- Condo insurance
- Dental insurance
- Electronic device insurance
- Flood insurance
- Mexico boat & watercraft insurance
- Golf cart insurance
- Health insurance
- Home Security
- Home warranty
- Homeowners insurance
- Identity theft protection
- Jewelry insurance
- Life insurance
- Mechanical breakdown insurance
- Mexico auto insurance
- Mobile home insurance
- Motorcycle insurance
- Pet insurance
- Professional liability insurance
- ATV/UTV insurance
- PWC insurance
- Renters insurance
- RV insurance
- Segway insurance
- Snowmobile insurance
- Travel insurance
- Umbrella insurance
- Vision insurance
- Wedding & event insurance
Progressive’s long list of available insurance policies earned the company a high score in this category. Progressive also offers many extra coverage options and benefit programs that give auto policies enhanced protection.
Supplemental Progressive Car Insurance Options:
- Emergency Roadside Service: Covers towing costs, lock-out services, flat-tire repairs, and fuel delivery.
- Rental Car Reimbursement: Covers rental car expenses while your vehicle is being repaired due to an accident.
- Custom Parts & Equipment Value Coverage: Pays for repairs or replacements for car accessories that are custom-installed (e.g., stereos, custom rims, etc.).
- Rideshare Coverage: Extends your auto policy to protect you and your vehicle while you are driving for a ridesharing company.
- Loan-Lease Payoff: Covers the difference between what your car is worth at the time of an accident and what you still owe on your vehicle.
- Pet Injury Coverage: Covers pet injuries resulting from a car accident. This benefit is part of your collision coverage, so it’s free of charge.
- Deductible Savings Bank: Helps reduce your collision and comprehensive deductibles by $50 each for every six months that you are claim-free. The savings continue until you get down to $0.
Progressive auto insurance policies are available nationwide, but the specific details and coverage options vary by state.
Specialty Types of Progressive Car Insurance Policies:
- Progressive Commercial Auto Insurance for individuals who use their vehicles for business, including SUVs, tow trucks, food trucks and more.
- Progressive Classic Car Insurance for individuals who own antique or collector vehicles. The policy is provided by a third-party insurer (Hagerty).
- Progressive Mexico Auto Insurance for individuals who plan to drive in Mexico. There are three coverage options – basic, standard, and extended. This policy is offered by a third-party insurer (MexPro).
Progressive can also help provide peace of mind when you want to walk on the wild side, offering insurance policies for motorcycles, boats, trailers, all-terrain vehicles, snowmobiles, and more.
Progressive Discounts
Category Rating: 60% (3 out of 5)
- Multi-policy discount
- Multi car discount
- Continuous insurance discount
- Accident Forgiveness
- Safe driver discount
- Teen driver discount
- Good student discount
- Distant student discount
- Homeowners discount
- Online quote discount
- Sign online discount
- Paperless discount
- Pay in full auto discount
- Automatic payment discount
- Loyalty rewards benefits (priority call routing, lifetime renewal guarantee)
- Name Your Price® tool savings
- Deductible savings bank discount
- Avoiding tickets and accidents discount
Progressive has many of the same discounts offered by its industry peers, providing the potential for some significant savings. But its discount list isn’t quite as long as some of its top competitors, so it didn’t get the highest score possible in this category.
In addition to these discounts, some of which may not be available in all states, Progressive’s accident forgiveness benefit can deliver even more savings. If you have a small accident, Progressive promises not to raise your rates for a claim of less than $500 as soon as you become a customer. Also, if you have been with Progressive for at least 5 years and have had no accidents in the past 3 years, Progressive’s large accident forgiveness promises not to increase your rate if you get into an accident. The amount large accident forgiveness covers varies by state.
Progressive Insurance Transparency
Category Rating: 100% (5 out of 5)
Key information is easy to find on Progressive’s website and mobile app, so it gets a good score in the transparency department. You can also chat with an agent online or call a live representative for more information at 800-776-4737.
Bottom Line
Progressive is a very good insurance company overall. Progressive scores well in terms of the types of insurance policies it offers as well as the savings opportunities it affords safe drivers, teen drivers and people who bundle multiple policies with the company. The company’s claims process is also well regarded, and it’s backed up by a 24/7 claims support phone line. There is room for improvement in the customer service department, though.
Progressive Car Insurance vs. Competitors
| Insurer | Progressive | GEICO | State Farm | Allstate |
|---|---|---|---|---|
| Average Premium* | $1,296 per year | $1,009 per year | $1,410 per year | $1,569 per year |
| Number of Car Insurance Discounts | 18 | 23 | 16 | 11 |
| Offers Home Insurance | Yes | Yes | Yes | Yes |
| Complaints Score (lower is best) | 1.52 | 0.81 | 1.35 | 2.45 |
| Editor’s Rating | 3.1 | 3.8 | 3.8 | 2.8 |
*Complaints Score represents the company's overall NAIC rating. Car insurance-specific rating may differ.
*Average annual premiums are based on a variety of driver profiles. Individuals premiums may differ, but these rates illustrate how costs from these insurers typically compare. Learn more about how these rates were calculated in the methodology section below.
For more car insurance research, check out WalletHub’s Cheap Car Insurance Study. And if you have experience with Progressive that you think might help other consumers, you can write a Progressive Insurance review, too.
Ask the Experts
To gain more insight about Progressive Car Insurance, WalletHub posed the following questions to a panel of experts. Click on the experts below to view their bios and answers.
1. How important should Progressive Insurance reviews be to potential customers?
2. Why do insurance companies like Progressive spend so much money on commercials?
3. Do national companies like Progressive tend to be a better deal for consumers vs a local insurance company?
4. What do you think consumers should know about Progressive Insurance that they won’t learn from its TV commercials?
5. With more people buying insurance online, do you think Progressive will move toward having fewer local agents available, even for existing customers?
Ask the Experts
Ph.D., Associate Professor, Baccalaureate Business Program and Associate Professor, Baccalaureate Project and Supply Chain Management Program, Pennsylvania State University - Mont Alto
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Associate Professor, Department of Finance and Economics, Cleveland State University
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Ph.D., Assistant Professor of Marketing, Department of Marketing, Culverhouse College of Business, University of Alabama
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Ph.D., Professor of Finance, Department of Accounting, Finance, Economics and Political Science, College of Business and Global Affairs, University of Tennessee - Martin
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Associate Professor of Marketing, Department of Marketing and Professional Sales, Coles College of Business, Kennesaw State University
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Ph.D., Associate Professor of Marketing, Cameron School of Business, University of North Carolina Wilmington
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Video: Progressive Insurance Review
Methodology
In order to provide fair, helpful reviews of insurance companies such as Progressive that can lead consumers to the best insurance coverage for their needs, WalletHub rates each insurance company in seven major categories: Cost, Insurance Types, Customer Service & Reviews, Discounts, Claims, Financial Stability and Transparency. Below, you can find an overview of what each section in our scoring rubric entails.
- The “Cost” section includes information about how expensive the insurance policies are. Progressive's average premiums and quartile rankings are based on data from California, the largest state Progressive operates in. Rate information is provided by Quadrant Information Services. Individual rates will be different.
- The “Insurance Types” section examines what types of insurance policies the company offers.
- The “Customer Service & Reviews” section measures the insurance company’s reputation as well as user reviews and information from watchdog organizations.
- The “Discounts” section examines how many and what types of discounts the company offers. It also takes into consideration whether or not there are discounts for bundling policies.
- The “Claims” section examines the ways in which customers can make claims with the policy. It considers whether or not customers can make claims by phone or online, as well as whether or not the company has a 24/7 support line.
- The “Financial Stability” section considers the company’s status with credit rating agencies AM Best, S&P and Moody’s.
- The “Transparency” section measures how clearly the insurer discloses key information on its website.
The final score takes these seven categories into account and reflects how close an insurance company is to WalletHub’s definition of a 5-star insurer. For more information, please read WalletHub’s full insurance company methodology.
WalletHub's personal finance experts are frequently cited by leading media outlets. Contact our media team to arrange an interview.