Delaney Simchuk, Car Insurance Writer
@delaney_simchuk
The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. Any company with a score above the market average of 1 receives more complaints than the average insurer.
Auto Insurance Companies with the Most Complaints
| Company | NAIC Score |
| 40.45 | |
| 19.54 | |
| 13.16 | |
| 9.12 | |
| 6.3 | |
| 5.86 | |
| 5.57 | |
| 4.98 | |
| 2.47 | |
| 2.02 |
Source: NAIC Complaint Index
Popular Insurance Companies with the Most Complaints
- AAA (15.46)
- Allstate (2.45)
- Liberty Mutual (1.93)
- USAA (1.71)
- Farmers (0.71)
Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.
To learn more, check out WalletHub’s guide to the best car insurance companies.
People also ask
Which insurance company has the highest customer satisfaction?
The insurance company with the highest customer satisfaction is GEICO, according to WalletHub’s analysis of factors such as J.D. Power customer satisfaction ratings and the NAIC complaint index. GEICO also is one of the cheapest major insurance companies.
Car Insurance Companies With High Customer Satisfaction
| Rank | Company | Average Customer Satisfaction Rating (out of 5) |
| 1st | ... | 4.4 |
What is the #1 car insurance company?
The #1 car insurance company is State Farm because it is the largest auto insurer in the U.S., with a market share of 16%. State Farm insures over 80 million people and offers coverage in all 50 states.
Largest Auto Insurance Companies in America
| Auto Insurance Company | Market Share | Wallethub Editor's Rating |
| 1. State Farm | 16.0% | ... |
What is the most trusted insurance company?
The most trusted auto insurance company is American Family Insurance. American Family has a low volume of customer complaints compared to other insurance companies its size, good reviews from WalletHub users, and high ratings for customer satisfaction according to J.D. Power. American Family is also highly rated for its financial strength and ability to pay out claims, according to major insurance rating agencies.
5 Most Trusted Car Insurance Companies
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