Chase Bank serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Their mission is to create and engaged a lifelong relationships. When you bank with them, you're trusting them with your money. Chase is... show more
Chase Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/14/2026.
3.8
28,376 reviews
from WalletHub and across the web
28,376 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
Chase
Adam McCann @adam_mcan
Report Abuse
5 Star Rating
editor's review
Sapphire Preferred is the card of choice for people who travel frequently but not enough to pay the enormous annual fees that some luxury travel cards charge. Preferred's fee is manageable and is covered for multiple years by the initial bonus. In addition, this card rewards travel well while still having a decent return on non-travel purchases. The lack of a foreign transaction fee makes it great to use abroad, as well.
@andron311 same thing happened to me right after I made a huge payment. SHAME ON THEM!
show more
show less
Comment
16
4
Samuel Arroyo @samuel_arroyo26
All Chase knows how to do is screw customers and then have the nerve to say that they value their customers
show more
show less
Comment
21
5
Every One @somewhere11342
They let merchants charge you for anything and won't take your side when no product is received. Never had this problem with any other card and now I'm out $600 for fraud Chase won't protect
show more
show less
Comment
9
1
Tony Jones @whuser67203411
@samuel_arroyo26 would you recommend Chase card ??
I’m waiting until I’m under 5/24?
show more
show less
Comment
0
0
View more comments
Chase
WalletHub @WalletHub
Report Abuse
3 Star Rating
editor's review
If you have good or excellent credit and a family member with a Disney affinity, the Disney Premier Credit Card could ultimately provide some magical savings. You’ll receive a $100 initial bonus for spending at least $500 within the first three months of account opening, in addition to 2% back on Disney purchases as well as at gas stations, restaurants and grocery stores, plus 1% back on everything else. Your earning potential therefore depends on how much you spend in those bonus categories. Your ability to redeem your earnings, on the other hand, will depend on how often you make Disney purchases or indulge in air travel — your only two redemption options. Considering that lack of flexibility and the impressive value available elsewhere in the rewards-credit-card market, even ardent Disney fans may find a non-cobranded card to be more to their liking. If you’re on the fence, you can learn more about this offer from our full-length Disney Credit Card review: https://wallethub.com/edu/disney-credit-card-review/25988/.
I would give them ZERO stars if I could! I opened an account with them a month ago. Put thousands of dollars into their Savings and Checking. Did it at the local branch. Since then, EVERY SINGLE TIME we have made a movement of money out of their account (Two $4.xx transfers to check that it was working, then one thousand dollars out, back to another account from the monthly auto-deposit we gave to Chase), and EVERY TIME I have either tried to get into the account by phone or computer they flagged "suspicious activity". What is suspicious about getting into your own account from your own phone or computer ?????!!! Then they called us two different times about the "suspicious activity", we answered all their questions, asked them to change the account to my phone number (because I handle my wife's account). We proved who we are both times, told them I handle my wife's account for her, and then AGAIN they called us a week later after freezing her account for "suspicious activity". I threatened to close my account if this cr!p continues but they don't even care. "We're CHASE, we don't have to care" is basically their attitude.
So since I put thousands of dollars in their account they have frustrated us and wasted out time 3 times now due to "suspicious activity" - all of which were completely normal transactions from one of our bank accounts to another of OUR bank accounts.
So they are ONE of THE WORST BANKS I've ever dealt with (Capital One is the worst!). So CHASE IS THE 2ND WORST!
I will be taking all my money out of Chase and telling everyone I know online and elsewhere - every review site there is! - not to ever bank with Chase.
Chase is a communist Bank. They control the amount of money I want to spend on zelle to a maximum of $500. I have a friend that needs $2,049 to put tires on their truck. Chase's communist because they put this extremely low limit on how much money I can spend with zelle. It's my money, I should be able to spend it how I want! Chase is a communist bank!
show more
show less
Product: Chase Checking
Comment
0
0
Chase
Cassia Owens @cassiao
Report Abuse
5 Star Rating
Verified Customer
Handy for when you’re running low on funds before the next pay period.
show more
show less
Product: Chase Personal Loans
Comment
0
0
Chase
amandadengx15_1 @amandadengx15_1
Report Abuse
1 Star Rating
I had a deeply frustrating experience with JPMorgan Chase’s Executive Office while disputing an international charge.
During the investigation, the transaction time associated with the charge changed—from an initial local time that occurred before my flight landed, to a revised time based on internal system conversion. Despite this change, no clear explanation was provided for the discrepancy or which timestamp was considered authoritative.
Even under the revised timeline, it would have been physically impossible for me to complete the transaction, as I was still inside the airport and had not yet reached the location where the charge supposedly occurred.
The only time my card was handled by a third party was later during a taxi ride, yet the merchant listed does not match that transaction. This inconsistency was never addressed.
The decision relied heavily on “chip usage” without reconciling the mismatch between transaction timing, location, and merchant details.
It feels like the conclusion was fixed, and the reasoning was adjusted to support it.
Very disappointing process for a bank that promotes strong fraud protection.
show more
show less
Product: Chase Credit Cards
Comment
0
0
Chase
Jamed @s23445258
Report Abuse
5 Star Rating
Verified Customer
Excellent company to use to finance a vehicle! Easy to access your information & make payments. No issues at all. Will definitely use again.
show more
show less
Product: Chase Car Loans
Comment
0
0
Chase
susanrsimons @susanrsimons
Report Abuse
1 Star Rating
Not a good customer service experience. They were unable to assist for simple questions when closing an account in the name of a deceased person.
Had Chase business card for a while and when It was not used, I usually Lock it, so fraud will not happen. So somebody put charges on my Chase credit card when the card was locked. I specifically locked it so fraudulent activity Would not happen. When I called Chase and told them how did it happen when the card was locked? They told me the Card could still be charged online even if it’s locked. Wait What what what??? What is the point of locking it to prevent any unauthorized charges if Chase just gonna let it do it and then blame it all on the card holder.
This is the worst bank ever. I have been with chase since 2011. Made a mortgage payment every month on time from the app this month chase decides they want to post it a sapphire account that I closed in 2014 0 balance since they card was not being used took my mortgage payment put it there and saying it was my error now this card doesn't show up it closed but they still credit the account 15 people later they don't know the right from the left can't do anything. Or can't find this account cause it's closed can't help but put in a claim that's going to take 10 plus days worst bank ever
show more
show less
Product: Chase Mortgages
Comment
0
0
Chase
adam head @aheader03
Report Abuse
1 Star Rating
When I cancelled one card, and moved to a different card. I called and cancelled one card, they never cancelled and later refused to refund annual fee. Cancelling all of my cards.
show more
show less
Product: Chase Credit Cards
Comment
0
0
Chase
Lael Granger @laelg_1
Report Abuse
2 Star Rating
Verified Customer
Hard to work around their portal. Kept getting a not responding after setting up account
show more
show less
Product: Chase Credit Cards
Comment
0
0
Chase
Bett Yolo @BettYolo
Report Abuse
1 Star Rating
CHASE IS GOING OR IT ALREADY HAS GONE DOWNHILL LIKE A SKY DIVE. The worse payment systems (IT) and USELESS CUSTOMER SERVICE. Major glitches in the system where it continues rejecting payments at multiple chase credit card accounts even when everything paid online looks fine. 2 days after the payment rejections, it sends me to the payment collection number/ agency due to their terrible and non-functional IT systems. Contacted customer services and they simply tried to make the same payment I've done and hoping it will get through after 2-days. No response when I asked him/ her to fix the system issues and how to deal with it if it happens again. Looks like cancelling the credit cards is the only solution to avoid dealing with this constant headaches and threats!!!
Get answers to your questions about Chase below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered. In addition, WalletHub independently collected information for some of the cards on this page. Ad Disclosure
To log in to your Chase credit card account, go to the login page on the Chase website or mobile app and enter your username and password in the appropriate fields. Then, click the “Sign in” to access your online account. If you don't already have an account, you will need to start by clicking “Not enrolled? Sign up now” in order to set up a username and password.
How to Log in to a Chase Credit Card Account
Register your Chase credit card for online account access. Click “Not enrolled? Sign up now” and enter your account type, card or application number, and Social Security number to verify your credit card account.
Choose your Chase username and password. The username must be between 8 and 32 characters, with no special characters and no spaces. The password must contain at least 8 characters and have at least two of the following: one letter, one number, and one special character. Password can have no more than two identical or sequential characters. The password is case sensitive and may contain special characters.
Log in with your new Chase credentials. From the login page on the Chase website or app, fill out the Username and Password fields using your new credentials, then click “Sign in” to access your account.
After you have signed up and logged in, you'll be able to manage your Chase credit card account online. You can pay your credit card bill, see credit card statements, monitor account activity, and change account information such as passwords and automatic payments.
If you forget your login information, you can reset or retrieve your username or password by clicking “Forgot username/password?” on the Chase login page and follow the prompts.
To talk to Chase customer service, call (800) 935-9935 and then press 2, press 0 and enter your account number or user id followed by #. This process will get you in contact with a live Chase representative who should be able to answer your questions or direct you to the appropriate department.
How to Talk to Chase Customer Service by Phone
Call the Chase customer service department at (800) 935-9935.
The Chase CD has an APY of 0.01%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 3 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
You can make an Amazon Credit Card payment online, by logging in to your account and clicking on the payment button by your card. Then, follow the instructions to enter the required information about your payment and submit it.
How to Make an Amazon Credit Card Payment Online
Log in to your Chase account with your username and password.
Click the payment button located by your credit card.
Yes, Chase does have pre-approval. Chase has an online pre-approval page where potential applicants can quickly check their odds of approval for certain Chase cards before applying for one. Current Chase customers may also receive pre-approved offers periodically by email or when logging into their online account. And in some cases, Chase will send people pre-approved offers for specific cards in the mail.
Getting pre-approved for a Chase card indicates that your chances of...
No, there aren't any Chase secured credit cards available right now. In fact, there's never been a secured credit card from Chase. Chase offers unsecured credit cards for people with at least good credit.
Although there is no Chase secured credit card, the same cannot be said for many of Chase's competitors. Capital One, Citi, and Bank of America are just some of the major banks that offer secured credit cards.
To verify a Chase credit card, call Chase at 1-800-432-3117, visit the online card verification page, or use the Chase mobile app. Once you verify your Chase credit card, you will be able to start using it for purchases.
Verifying a Chase credit card is the same as activating it. Many issuers use the words “verification” and “activation” interchangeably.
How to Verify a Chase Credit Card
By phone: Call 1-800-432-3117 and enter your card number...
You can make a Chase credit card payment online, by phone, through the Chase mobile app, by mail or at a branch. To pay a Chase credit card bill online, log in to your online account and click on "Pay card." Then, choose how much to pay, when to pay it, and where the payment is coming from. Chase does allow cardholders to set up automatic payments, too.
There are several ways to activate a Chase debit card. You can activate your Chase debit card online, by logging in to your account with your username and password. After logging in, select activate card.
You can also activate a Chase debit card at a Chase ATM. Simply go to the Chase bank ATM and insert your card in the machine. The steps to be followed will be displayed.
Ad Disclosure: Certain offers,
companies or professionals (collectively “listings”) that appear on this site, originate from paying advertisers.
For full transparency, here is a list of our current advertisers.
Advertisers compensate WalletHub when you click on a link, or your application is approved, or your account is opened. Advertising impacts how and where listings appear on this site (including, for
example, the order in which they appear and their prevalence). At WalletHub we try to present a wide array
of offers, companies and professionals, but our listings do not represent all financial services companies
or products.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does
not impact WalletHub's editorial content including our best picks, reviews, ratings and opinions. Those are completely
independent and not provided, commissioned, or endorsed by any issuer, as our editors follow a strict
editorial policy.
WalletHub is not a financial advisor. Our goal is to provide you with top-notch
content, data, and tools. You are responsible for deciding what financial products and providers are best
for your needs.
We work hard to show you up-to-date product terms, however, this information does
not originate from us and thus, we do not guarantee its accuracy.
Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering
institution. Please let us
know if you notice any differences.
* The information about the following cards has been independently collected
by WalletHub: Amazon Credit Card and Citi® Secured Mastercard®.
